If you are not satisfied with your purchase from theordinaryscanada Store, you may return products that are at least 50% full within 30 days from the purchase date stated on your receipt or invoice.
Return Guidelines
- Items must be returned in sellable condition except for partial use as specified.
- Products bought as part of a set must be returned complete; partial returns for sets are not accepted.
- Shipping fees are non-refundable, and the customer is responsible for return shipping costs.
- Final sale items cannot be returned or refunded.
Refund Process
Once your return is received and inspected, we will process the refund within 7 business days to the original payment method used. Please note original shipping fees are not reimbursed.
Non-Eligible Returns
Products purchased from third-party retailers are subject to the respective retailer’s return policies. theordinaryscanada Store cannot accept returns or exchanges for these.
Using this information
Read this page together with the description of the item you are considering. Its wording helps explain store information without changing a condition stated elsewhere. If something remains unclear before an order, ask theordinaryscanada Store for clarification.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 96 Junegrass Terr, Rocky View County, AB, T3Z 0G1, Canada.