How do I choose the right products for my skin?Identify your key skin concerns like dryness, uneven tone, or aging and browse our ‘Shop by Concern’ or ‘Shop by Ingredients’ categories. For more personalized advice, contact our Customer Happiness team.
What is “Shop by Step”?This divides skincare into three phases: Step 1 for prepping with cleansers and toners, Step 2 for treatments such as serums and eye care, and Step 3 for sealing with moisturizers and sun protection.
Are your products suitable for sensitive skin?Yes, we provide a selection specifically for sensitive skin concerns. Be sure to check product details, or contact us for additional guidance.
Can I buy hair and body care products here?Yes. Our Body + Hair section includes products formulated for body skin, hair and scalp solutions, as well as lash, brow, and lip care.
What if I want to return an item?Products must be at least 50% full and returned within 30 days. Review our Refund & Returns Policy page for steps and eligibility. Contact Customer Happiness for help.
How can I get assistance with orders or products?Contact our Customer Happiness team through our Contact Us page during business hours for friendly and prompt support.
Using this information
Read this page together with the description of the item you are considering. Its wording helps explain store information without changing a condition stated elsewhere. If something remains unclear before an order, ask theordinaryscanada Store for clarification.
Preparing your request
A clear request makes the relevant subject easier to identify. Mention the item, order reference or part of this page connected with your question. Use [email protected] or and keep a copy of the message you send.
Store contact details
The dynamic contact details for theordinaryscanada Store are 96 Junegrass Terr, Rocky View County, AB, T3Z 0G1, Canada, [email protected] and . Use them when requesting an explanation about this page. Avoid sending confidential information that is not necessary for the store to review your question.
Need a specific answer?
Email [email protected] with the details relevant to your question.